Francie La Flow in a purple dress on a green hillside above a bay

Pure Flow Yoga

Terms & conditions

For sessions, mentoring, courses, trainings, retreats, and the times you invite me to teach.

Thank you for choosing to work with me.

Whether you are stepping into voice and vocal activation work, Compassionate Inquiry and somatic sessions, mentoring, an online course, a training, or a retreat in Bali or Thailand, these are the terms we are both agreeing to.

I have written them plainly, so nothing here surprises you later. When you buy or book, you are agreeing to them.

What this work is, and what it is not

My work brings together voice, breath, somatic practice, yoga and Compassionate Inquiry. It is educational and experiential.

It is not medical care, psychotherapy, counselling or a diagnosis, and it does not replace any of those. If you are under the care of a doctor or therapist, please keep them in the loop and speak with them before starting.

You set your own pace throughout, and you may pause, rest or step out of any practice at any time. If something in your body or your history feels tender, tell me. That is useful information, not an inconvenience.

Paying

Tuition is due when you reserve your place. You can pay by debit or credit card, PayPal, Google Pay or Apple Pay, or by Wise or bank transfer if that is easier from where you are.

Monthly packages and payment plans

You are responsible for paying each month on time. Late payments carry a 2% daily late fee. If something has gone wrong, please talk to me before it gets that far.

Cancelling and refunds

Once your purchase is made, there are no refunds or discounts. That includes a change of heart, arriving late, leaving early, flight cancellations, travel delays, illness, or not loving the program.

If you cancel a retreat, training or coaching experience for any reason, this policy applies, with no exceptions. I wish I could make up for the unexpected (injury, a family emergency), but costs are already paid when your place is reserved.

Retreats

If you cancel more than 2 months before the retreat starts, your tuition is refunded, minus a 25% administration fee and the accommodation fee (if there is one).

For anything in person, I strongly recommend travel insurance, so you are protected if plans change.

I give these experiences everything I have. If something is not landing for you, I would far rather hear it early, so we can find a way through together.

Moving or missing a session

  • You are welcome to change your appointment up to 12 hours before your session.
  • Cancellations inside 12 hours are forfeited sessions.
  • One-to-one sessions and packages, including mentoring and coaching, are valid for 6 months from the date of purchase.

If there is an exceptional circumstance, tell me and we will look at it together.

When you book me to come to you

This part is for studios, retreats, trainings, festivals and private hosts who invite me in. Once we agree a date, these terms apply.

Holding your date

A 50% deposit holds the date for you. Until it lands, the date is still open to other bookings.

The balance

The rest is due on the day. For revenue share, I’d love the numbers and my share within 7 days of the event.

If you need to move or cancel

  • More than 30 days before: your deposit moves to a new date within 6 months.
  • 14 to 30 days before: the deposit stays with me.
  • Less than 14 days before: the full fee is due.

I turn down other work to hold your date, which is why. If something big happens, talk to me. I’d always rather find a new date together.

If I need to cancel

If illness or something out of my hands stops me coming, you choose: a new date, or your money back in full.

Travel

Travel within Ubud is included. Further afield, we agree travel and accommodation up front.

Photos and recordings

Please ask me before recording a session. Photos for your socials are welcome, tag me @francielaflow.

How we hold the space together

Everything I teach rests on respect, integrity and compassion. I come back to the Four Agreements by Don Miguel Ruiz often:

Be impeccable with your wordTake nothing personallyDon’t make assumptionsAlways do your best

Spiritual code of conduct

Everyone who studies with me agrees to:

  • Uphold the integrity of the classical yoga tradition by practising humility and patience.
  • Know the limits of your own skills and scope of practice, and ask for guidance where it is needed.
  • Respect all students, teachers, staff and community members, whatever their background or level of awareness.
  • Respect the rights, dignity and privacy of everyone else in the room.
  • Avoid words and actions that are disrespectful or harmful to others.

If a breach of this code is brought to my attention, I will look into it, and I may ask a student to leave a program if it has been broken.

Questions? Ask me

Thank you for your trust. I really look forward to meeting you and welcoming you into this work.

How I look after your information: Privacy Policy